COVID-19 Precautions


Please read below to learn more about what our office is doing to protect everybody's safety, and how you can help!

What we are doing to keep everyone safe

In an effort to protect everybody's health and prevent the spread of coronavirus, , our office is following CDC's recommendation. Below is a summary of what you can expect at your appointment:

When you arrive:

  • To help protect our patients and staff, everyone is required to wear some type of face covering to enter the building for the duration of the visit.
  • Our gatekeeper will ask you to complete a questionnaire about recent symptoms. If you answer "yes" to some questions, you will be asked to reschedule.
  • Our gatekeeper will take your temperature using a no-contact infrared thermometer. If you have an elevated temperature, you will be asked to reschedule.

Our staff:

  • Dr. Tsai, Aimee, and all staff are also required to have their temperature taken upon arrival at work. They will also sign our symptom questionnaire and be required to wear a mask at all times. This is part of our commitment to keep your health and safety as our top priority.

Sanitizing and preventing cross-contamination:

  • We are routinely and thoroughly sanitizing all high-touch areas of the office. Waiting room chairs, bathroom, exam rooms, infusion room, check-in counters, and pens/clipboards are cleaned after each patient.
  • We have removed all reading materials from the waiting room, exam rooms, and infusion room.
  • We will provide paper towels for you to use when opening bathroom door handles to limit contact with high touch surfaces.
  • Our gatekeeper will be happy to open the front door for you if you wish to avoid touching the handle!

Social distancing:

  • We are adhering to social distancing guidelines by enforcing the following limitations:
    • Six (6) patients will be allowed in the waiting room during Phase 2 of re-opening.
    • Three (3) patients will be allowed in the infusion room at one time. If you are an infusion patient, you will be using a different waiting room.
    • Exam rooms will be limited to two (2) people, the medical provider and patient.

Telemedicine:

  • We continue to offer telemedicine services with our nurse practitioner, Aimee, if you prefer to stay home. Please let us know if you are interested in taking advantage of this option.

 

How you can help

Please stay home if you have recently been sick:

If you have had the following symptoms in the last two (2) weeks, we ask that you please reschedule your appointment at (386) 676-0307. We will gladly schedule a new appointment two weeks after your symptoms are fully resolved.You can also take advantage of our telehealth option!

  • Coughing
  • Sneezing
  • Fever
  • Congestion
  • Shortness of breath

Keeping social distance:

We are only allowing six (6) patients in the waiting, so please come to your appointment alone. We may ask your family to wait in the car, unless you need language assistance or their physical support. Please try to avoid bringing young children (under the age of 16) inside of the office.

Please wear a mask:

Wearing a mask can help to slow the spread of COVID-19, and we require a mask to enter the building. We are happy to provide you with a mask if you do not have one. On the way out, you may discard the mask in a biohazards trash can. We will need to reschedule your appointment if you are not willing to wear a mask at this time.

Please click here to read more on the CDC recommendations of using cloth face coverings to slow the spread of the virus.

If you need to cancel or reschedule your appointment:

Because not much is known about COVID-19, we understand if you choose to cancel or postpone your appointment. It is critical that you notify us at least 72 hours in advance if you plan to cancel. This allows us to provide another patient with that slot in the schedule. We also encourage you to use telemedicine with our nurse practitioner, Aimee.

We apologize for any inconvenience, and thank you for helping us keep our patients, staff, and larger community safe.